Terms & Conditions

Last Updated: September 17, 2026

Welcome to Sauna Dubai. By accessing or using our website, https://saunadubai.com, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or engaging with our services.

1. About Us

Sauna Dubai provides sauna products, custom sauna design, consultation, supply, and installation services for residential and commercial spaces in Dubai, United Arab Emirates.

For any questions regarding these Terms & Conditions, please contact us:

Email: info@wellnessuae.ae
Phone: +971 52 981 9971
Business Hours: Monday to Friday
Location: Dubai, United Arab Emirates

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our website or systems.
Copy, reproduce, or distribute website content without permission.
Interfere with the operation or security of the website.
Submit false, misleading, or inaccurate information through our forms.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, product images, specifications, dimensions, colours, finishes, materials, availability, and other information may change without prior notice.

Images displayed on the website are for illustrative purposes and may not always represent the exact final product, materials, or installation.

4. Sauna Products and Services

Our website may display information about different types of saunas, including traditional, infrared, and hybrid saunas.

The final specifications of a sauna project may vary depending on:

Available space
Site conditions
Customer requirements
Selected materials
Design and customisation
Technical requirements
Installation requirements

Final product specifications, pricing, materials, and installation details will be confirmed separately with the customer before the project proceeds.

5. Custom Sauna Designs

We provide customised sauna solutions based on individual project requirements.

Custom designs may involve changes to dimensions, layout, wood type, glass, lighting, heating systems, accessories, and other features.

Once a design, quotation, or specification has been approved by the customer, changes may affect the final price, delivery schedule, or installation timeline.

Additional costs may apply for changes requested after approval.

6. Quotations and Pricing

Prices shown on the website, promotional materials, or advertisements may be subject to change.

A quotation provided by our team may include specific details regarding:

Sauna model
Dimensions
Materials
Equipment
Accessories
Delivery
Installation
Additional services

A quotation is not considered a confirmed order until it has been accepted according to the terms communicated by our team.

Final pricing may vary depending on the customer’s requirements and site conditions.

7. Orders and Payments

Orders and projects are confirmed only after the required approval, documentation, and payment arrangements have been completed.

Payment terms will be communicated to the customer before confirmation of the project.

For customised sauna projects, deposits or advance payments may be required before manufacturing, procurement, or installation begins.

Once manufacturing or procurement has started, cancellation or modification may be subject to additional charges.

8. Installation Services

Where installation is included in the agreed quotation, our team will coordinate installation according to the agreed project schedule.

The customer is responsible for ensuring that the installation area is reasonably accessible and ready for installation.

Depending on the project, the customer may be responsible for providing or arranging suitable:

Electrical connections
Ventilation
Flooring or structural preparation
Water supply or drainage, where applicable
Access to the installation area

Any additional site preparation or work outside the agreed scope may incur additional charges.

9. Site Conditions

Before installation, the project may require a site inspection or assessment.

Unexpected site conditions, access limitations, structural restrictions, electrical requirements, or other technical issues may affect the installation process, cost, or timeline.

Where such conditions arise, we will discuss the required changes with the customer before proceeding with additional work where reasonably possible.

10. Delivery and Installation Timelines

Estimated delivery and installation dates are provided in good faith and may vary due to manufacturing, material availability, transportation, site readiness, approvals, or circumstances beyond our reasonable control.

We will make reasonable efforts to keep customers informed of significant changes to agreed schedules.

11. Warranty

Where a warranty is provided, the warranty period and coverage will be communicated to the customer as part of the relevant quotation, invoice, or product documentation.

Warranty coverage may be subject to proper installation, operation, maintenance, and use of the sauna according to the manufacturer’s instructions.

The warranty may not cover damage resulting from:

Improper use
Negligence
Unauthorised modifications
Accidental damage
Incorrect electrical connections
Failure to follow maintenance instructions
Normal wear and tear

Specific warranty terms may vary depending on the product and manufacturer.

12. Sauna Use and Safety

Saunas should be used responsibly and according to the manufacturer’s operating instructions.

Customers are responsible for following all safety instructions, recommended temperature limits, usage guidelines, and maintenance requirements.

The information provided on our website is for general informational purposes and should not be considered medical advice.

If you have a medical condition, are pregnant, take medication, or have concerns about using a sauna, consult an appropriately qualified healthcare professional before use.

13. Intellectual Property

All content on SaunaDubai.com, including text, photographs, graphics, logos, videos, designs, layouts, and other materials, is owned by or licensed to us unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

Unauthorised use of our intellectual property may result in appropriate legal action.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

These links are provided for convenience and do not mean that we endorse or control those websites.

We are not responsible for the content, privacy practices, security, availability, or terms of third-party websites.

You should review the terms and privacy policies of third-party websites before using them.

15. Promotions and Offers

From time to time, we may offer promotions, discounts, or special offers.

Promotional offers may be subject to specific terms, availability, eligibility, and validity periods.

We reserve the right to modify or withdraw a promotion where reasonably necessary.

Unless otherwise stated, promotional offers cannot be combined with other offers.

16. Limitation of Liability

To the extent permitted by applicable law, Sauna Dubai will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government restrictions, supply chain disruptions, transportation delays, strikes, or other unforeseen events.

18. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will be published on this page, together with the revised “Last Updated” date.

Your continued use of the website after changes are published means that you acknowledge the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the relevant laws and regulations applicable in the Emirate of Dubai.

Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless otherwise required by applicable law.

20. Contact Us

If you have any questions about these Terms & Conditions, our products, or our services, please contact us:

Sauna Dubai